Patron Information

Melbourne & Olympic Parks is located in the heart of Melbourne, and in conjunction with the MCG, is collectively known as the sports and entertainment precinct.

Melbourne & Olympic Parks is ideally situated for access by public transport and is readily accessible from any direction. Main entrances for all venues are located via Olympic Blvd (previously known as Swan St) between Punt Road to the East and the Yarra River to the West.

For major concerts and events public transport is recommended as the most effective mode of transportation. A short walk from Flinders Street train station via the William Barak footbridge allows patrons and guests access to the City Entrance of Melbourne & Olympic Parks.

Parking throughout the Melbourne & Olympic Parks precinct is quite limited. To avoid disappointment, patrons are strongly encouraged to use public transport. Public transport services take you to the door of the Melbourne & Olympic Parks precinct.

Please note that entry to our Northern Carpark is available only from Batman Avenue (Entrance A) due to redevelopment works across the site.

To view a map of Melbourne Park with all available access points CLICK HERE.

Conditions of Entry

See AAMI Park Conditions of Entry.

Changes to smoking areas outside AAMI Park

In response to recent changes in Victorian Government legislation, AAMI Park has increased smoke-free zones for current compliance.

This area now encompasses the entire front forecourt along Olympic Boulevard (leading to the main steps at Entrance E and Entrance F) and the Level One external concourse within the white lines.

Among the reforms to the Tobacco Act that came into effect on Tuesday August 1 2017, is a requirement that smoking be prohibited within 10 metres of a food stall or food vendor at organised outdoor events.

In expanding the existing smoke-free areas, AAMI Park has addressed this requirement and ensures that a safe-working environment continues to be provided for staff and patrons.

For more information CLICK HERE.


Bicycles are not permitted inside stadiums or arenas however we do encourage this mode of transport. Bike parking is available outside Rod Laver and Melbourne Arenas, an additional large station on the RLA forecourt during the Australian Open.

AAMI Park is well equipped with bike racks:

  • Rear of Car Park F: 60 spaces
  • Entrance F: 20 spaces
  • Entrance E: 44 spaces

Patrons are required to supply their own lock. Melbourne and Olympic Parks are not responsible for any loss or damage to bicycles secured on site.

A Bike Share station is located on Batman Avenue, in front of Rod Laver Arena forecourt.

Disability Access

Mobility Impaired Special Needs Booking Service

(including wheelchair and companion card bookings)

Phone: 03 9286 1208 (Monday-Friday 9am-5pm)

Fax: 03 9286 1653
Alternatively you can email:

For more information see AAMI Park Accessibility.

Alternatively, access information can be found by clicking on the 'more info' button underneath the event you are attending (see coming events).

Standing Room

Please note there is no standing room at AAMI Park.

Anti-social behaviour

AAMI Park is committed to providing a safe and enjoyable time for all members and guests. If you witness antisocial behaviour, text the location to 0421 268 555 or speak to one of our staff members for immediate assistance.

Baby Change Facilities

Change tables are available in all accessible toilets and in the Parents Rooms, located on Level 1, Aisles 18 & 37.


Facilities are available at following Customer Service centres:

Gate 1 (Level 1, Aisle 3)
Gate 8 (level 1, Aisle 28)

There is no fee for cloaking. Items not collected at the end of the event are treated as lost property. Some prohibited items (see Conditions of Entry) will not be cloaked.

First Aid

St John Ambulance personnel are onsite for every event to provide the general public with medical assistance if required.

There are two First Aid rooms with public access;

  • Level 1, Aisle 1
  • Level 1, Aisle 21

In addition to First Aid rooms, St John Ambulance may have crews positioned around the Stadium.

Notice re Ticketing

Peak industry body Live Performance Australia warns Australian audiences against purchasing tickets from unauthorised ticket sellers.

A prominent on-line seller engaging in this practice is

In addition to paying highly inflated prices, consumers buying tickets from unauthorised ticket sellers risk the tickets not arriving, having their tickets cancelled at the Venue, or not getting the seats they ordered.

Producers, Promoters and Venues authorise certain ticket agencies and distributors as official authorised sellers.

These Producers, Promoters and Venues reserve the right to cancel tickets from unauthorised ticket sellers, and will continue to do so in an effort to eradicate unauthorised ticket selling, or ‘ticket scalping’. The Live Performance Australia

Code of Practice for the Ticketing of Live Entertainment Events in Australia supports Producers, Promoters and Venues in taking this action.

Please refer to the Live Performance Australia Ticketing Code of Practice

There is no right to refund if your ticket is cancelled. Consumers buying tickets should:

  • Check whether the seller is authorised by the organiser to resell tickets. Contact the event organiser or venue, or visit the official event website to find out who the authorised sellers are.
  • Check whether tickets are still available from the event organiser (ie. producer, promoter and/or venue) or authorised sellers before buying from other suppliers.
  • Be aware that, if you do buy tickets from an unauthorised seller, tickets may not be genuine or may be cancelled by the event organiser.
  • Check tickets carefully and read the Terms and Conditions.