Accessibility

TICKETING

Accessible seating must be pre-booked via Ticketek's Accessible Seating Hotline:

  • Reach them by phone on 03 9286 1208 or;
  • Submit a request to be contacted online here.

PARKING

Accessible parking must be pre-booked via Ticketek's Accessible Seating Hotline:

  • Reach them by phone on 03 9286 1208 or;
  • Submit a request to be contacted online here.

We would recommend booking in advance to avoid disappointment.

ACCESS TO VENUES

Guests with reduced mobility can access our venues via Olympic Boulevard or the Rod Laver Arena and John Cain Arena tram stops.

There are ramps throughout the site, as well as lifts in all venues, and all turnstiles have an accessible entry option for those who need it. 

DROP-OFF AREAS

Guests with reduced mobility can access our venues via the following drop-off areas:

  • For AAMI Park, via Entrance E or Entrance F (before the boom games) off Olympic Boulevard.

Please note, all visitors have 20 minutes to drop off guests, after which time you may be charged. 

IN-VENUE ACCESS

Guests with reduced mobility can access the following in-venue accessibility services:

  • Wheelchair accessible seating bays in all venues. These bays have wheelchair space with a seat free alongside for a friend or relative. 
  • Braille buttons available on lift, while internal Arena lifts are serviced by patron staff.
  • Accessible toilets with larger and wider cubicles, available throughout all venues.
  • Changing Places toilets in John Cain Arena, beside the Information Desk and in Rod Laver Arena, at Door 7. Guests can use their MLAK to access these facilities or collect a key from the venue Information Desk.  
  • Available FM Transmitters which work across the seating bowls of all Arenas. These can be collected from the venue Information Desk.